Hanoi - Hoa Lu - Trang An - Mua Cave UNESCO heritage - Viet International Travel and Trade Co., Ltd

Tour Inclusion

• Pick-up & drop-off services as stated in the program
• Experienced English-speaking guide
• Meals as stated in the itinerary 
• All sightseeing tickets as program
• Tissues and water on coach
• Services charges and government tax
• Exclusive and personalized single agent/single customer service
• 24/7 hotline support guaranteed
• Boat trip as per tour (if any)

Tour Exclusion

• Personal expenses, tips and gratuities
• Travel Insurance
• Accommodation with daily breakfast
• Beverage
• Vietnam visa stamp fee
• Other services not mentioned above
• International flights & departure taxes (if any)
• Peak season or public holidays surcharge (if any)
• Compulsory Gala dinner on X-Mas or New Year (if any)
• Vietnam Visa On Arrival pre-approved letter (on request)

1. Deposits & Payment Policy:

• A deposit of 50% of the total of the tour is required upon confirmation of booking tour.  You have peace of mind until 1 months before departure dates. At that point, we would require full prepayment only 60 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client. 
• All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, Mastercard, JCB and American Express Credit Card, not including credit card transaction fee (Please add in 3% fee for Visa, Mastercard or 4% for American Express to the total amount of payment each time).
• After receiving your payment, we will issue  the hotel voucher and/or final confirmation itinerary, which can be sent to you by email or chatting texts to you phone’s number.
• Price applies to weekdays. Reservations during peak times (Christmas, New Year, Vietnamese Lunar New Year, National Holidays) may be subject to supplementary charges. On public holidays, the surcharge will be from 20 to 30% of the tour price and the ticket price will increase.

2. Booking Amendment:
Flexibility is one of our pride. You can amend your booking when it is customized. Just contact us at tours@vitravel.com.vn with your booking number(s). Our reservations team is happy to amend your booking(s) accordingly.

3. Cancellation Policy:
Non-Refundable: 
NON REFUNDABLE deposit of USD$20 per person for hotels and air ticket booking upon services confirmation and US$ 100 per person upon the package tours services confirmation

Cancellations timeline will be charged as follows:

• 60 days prior to the arrival date: Non Refundable deposit charge and the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
• 59 – 31 days prior to arrival date: Cancellations fee of 30% per group/booking and plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
• 30 days – 15 days prior to arrival date: Cancellations fee of 50% per group/booking plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
• 14 – 7 days before arrival: Cancellations fee 70% charge plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
• Less than 7 days before arrival Or No show: 100 % charge per group/booking.

*** Nonrefundable deposit and banking service fee will be forfeited in all cancellation cases.

4. Refund of Unused Services:
No refund will be given for any unused service after the trip has commenced.

5. Liability:
ViTravel is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions, and unrest must be borne by the passengers. Passengers are required to have full travel insurance.

6. Travel Insurance:

• Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.
• ViTravel strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.

If you wish to talk to us, please dial us at +84 24.37.369.369 and live chat during our business office hours from Monday to Saturday.